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Tag Archive | business letter

Business Writing Truths and Myths

Written by Lynn Gaertner-Johnston, Syntax Training

For the 25 years I have taught classes in business writing, I have heard and rejected a few myths. And I have learned and applied some important truths. Don’t let yourself be fooled by false rules that others may follow. Recognize and apply what makes sense.  

Is each of the five statements below a truth, a myth, or a mix of both depending on the situation? You decide. Read More…

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Better Writing at Work: Write Mighty Thank-Yous

In a survey on business writing and relationships, 81 percent of respondents said that a thank-you note they received had a definite positive influence on their decision to do business with a company or an individual again. 

Beyond the professional rewards of thank-yous, sending thank-yous makes everyone smile: you, the writer, for having expressed your gratitude, and the recipient for being remembered and appreciated. 

Here are reminders to help you write mighty thank-yous that bring smiles to all: 

1. Recognize opportunities to say thank you. You have a chance to say thank you anytime someone has:

  • Delivered particularly good service.
  • Gone beyond the job requirements for you.

Read More…

‘Yours faithfully’ vs ‘Yours sincerely’

When do you write ‘Yours faithfully’ and when ‘Yours sincerely’ in a business letter?

When the recipient’s name is unknown to you:
* Dear Sir … Yours faithfully
* Dear Sir or Madam … Yours faithfully
When you know the recipient’s name:
* Dear Mrs Hanson … Yours sincerely
* Dear Miss/Ms Hanson … Yours sincerely
When addressing a good friend or colleague:
* Dear Jack … Best wishes/Best regards
Addressing whole departments:
* Dear Sirs … Yours faithfull
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