Tag Archive | communications skills
Written by Lynn Gaertner-Johnston, Syntax Training
I regularly receive email from strangers who would like answers to their writing questions or help with their writing. Some of the messages, like this one, annoy me:
Send me the tips for taking effective minutes at meetings. Thanks.
As you can see, that message includes no greeting, no introduction, no close, no name, and no identifying information.
The following message is just the opposite:
In a survey on business writing and relationships, 81 percent of respondents said that a thank-you note they received had a definite positive influence on their decision to do business with a company or an individual again.
Beyond the professional rewards of thank-yous, sending thank-yous makes everyone smile: you, the writer, for having expressed your gratitude, and the recipient for being remembered and appreciated.
Here are reminders to help you write mighty thank-yous that bring smiles to all:
1. Recognize opportunities to say thank you. You have a chance to say thank you anytime someone has:
- Delivered particularly good service.
- Gone beyond the job requirements for you.