When to Write a Memo, Not an Email

These days we have replaced memos with rampant emails. We have pushed email too far, expecting it to communicate long, complex, important messages to everyone. Our inboxes are stuffed, and those essential messages are not being read.
It’s time to take the pressure off emails. If you want people to read your important ideas and information, you need to revive the memo. Consider these suggestions:
1. Recognize the best uses of email. Emails win for fast, temporary communications that readers quickly read, act on, and delete. Emails excel at succinct requests and replies, speedy updates, short reminders or check-ins, time-sensitive announcements, and similar short-lived messages. They are perfect for briefly introducing attachments such as memos.
2. Use a memo when you are writing a message built to last. If your communication is a detailed proposal, a significant report, a serious recommendation, a technical explanation, meeting minutes, a new policy, or something else that readers will consult more than once, make it a memo. Your readers will be able to save the document, read it, and find it when they need the information again.
3. Use a memo when formatting matters. If the piece contains bullet points, bold headings, columns, tables, a graph, or even a good balance of white space, a memo will help you retain that formatting. To guarantee your formatting, save the memo as a PDF. If your audience reads emails on their phones, an attachment may be the only way to preserve the formatting you intend.
5. To communicate formally, choose a memo. Memos provide a place at the top of the message to insert the company name and logo and the professional titles of senders and receivers. Those inclusions make the message appear more formal. Also, a well-formatted message conveys significance.
6. When you worry that your message is too long as an email, write a memo. Impossibly long emails often result when you try to incorporate important, lasting information in them. But memos work best when people will return to your message for information. (See Point 2.) For instance, if you are communicating the details of the four-stage construction project, use a memo. To convey pros and cons of a major purchasing decision, lay out your research in a memo.
Attach your memo to an email that gives your readers a brief summary of the memo contents. For some readers, that summary will be enough. Those who need the information will read and save the memo.
7. To communicate complex information to people outside your organization (clients, citizens, etc.), consider a memo or a letter. A letter is the traditional format for external correspondence, especially to people you serve, such as customers and patients. But you can choose a memo to write to vendors, consultants, members, clients, professional peers, and others who collaborate with you to get results.
8. To send your memo, simply attach it to a brief email. Or send a printed copy through interoffice mail if that approach makes sense.
I have attached a sample memo to illustrate a standard format.
The memo is no dinosaur. Use it for your significant communications, and your messages will come across as professional, relevant, and of lasting importance.
Lost in Long Sentences?

When reading essays, books, and novels, many people enjoy traveling through long, complex sentences with twists and turns that lead to a satisfying end. But in business writing, readers want a short, clear path to understanding. Follow the four tips below to edit long sentences.
1. Include just one idea per sentence. When sentences have several ideas, readers need to figure out the relationship between the ideas. They need to suspend their understanding until they get to the period (full stop). In contrast, readers can quickly grasp each one-idea sentence and move on to the next.
The sentence below packs in three ideas. The punctuation makes is easy to recognize them.
Test Yourself Number 1: Revise this three-idea sentence, whose length makes readers move slowly:
Our credit department has requested that you provide a copy of your exempt sales tax document and that you fill out the top and signature portion of the credit application just for assurance that we have the pertinent contact information correct.Revise the sentence to communicate just one idea per sentence. After you have tried, you can check my revision. It appears at the end of this article.
In baseball, the windup is the pitcher’s actions before releasing the ball. Although important to the pitcher, the windup can distract the batter. The same is true of readers: If you begin a sentence with a fancy windup, you may lose your readers before releasing your main idea. Instead, start with your subject.This sentence has a dizzying windup, which makes it too long and complicated:
Test Yourself Number 2: Start with the subject rather than the long windup in this sentence, so readers do not struggle to understand its meaning:By keeping the three critical success factors in mind and talking with your unit manager or your peer coach whenever you find yourself struggling with an employee issue, you should have the greatest opportunity for success as a new supervisor.
My revision appears at the end of the article.
Your revision might look like mine: The navigation panel on the left side of the screen is the same for all contractors. It helps them navigate through the site to find what they need quickly.
Test Yourself Number 3: Break up this long sentence by inserting a period and replacing and. Then compare your revision with mine, which appears at the end of the article.
Recently there have been several calls and emails from individuals who are using an MS Excel version dated earlier than 2007 and are not able to save their changes based on the instructions provided in the guidelines.
4. Do not let a long list transform your sentence into a solid wall of text. Often you need to include a list in your writing. But a sentence burdened with a long list can become a blur to your reader. If that happens, your reader will not see any of the important information in your list. The solution is to break up the long, heavy sentence into bullet points or short sentences that keep your reader’s attention.
How would you revise this list-heavy sentence?
- Counseling managers on issues ranging from major incidents to employee communications and community relations.
- Representing the company with various groups.
- Supporting the needs of individual plants.
- Managing strategic media opportunities and crisis communications.
- Placing community advertising.
- Publicizing company efforts in environmental stewardship.
Test Yourself Number 4: Restructure this long sentence so that each part stands out:If new information concerning the case should come to your attention, if you should leave the area for more than a few days, or if you should change your address or telephone number, please advise Marie Smith or your insurance agent immediately.
Solution to Number 1:Our credit department has requested that you provide a copy of your exempt sales tax document. Also, please fill out the top and signature portion of the credit application. This step is just for assurance that we have the pertinent contact information correct.Solution to Number 2:You should have the greatest opportunity for success as a new supervisor if you do these two things: Keep the three critical success factors in mind. Talk with your unit manager or your peer coach whenever you find yourself struggling with an employee issue.Solution to Number 3:Recently there have been several calls and emails from individuals who are using an MS Excel version dated earlier than 2007. They are not able to save their changes based on the instructions provided in the guidelines.Solution to Number 4:Please immediately advise Marie Smith or your insurance agent if any of these occurs:
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New information concerning the case comes to your attention.
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You leave the area for more than a few days.
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You change your address or telephone number.
8 Overused Cliches Employers Are Sick Of Seeing in Resumes
Written
Looking for a new job isn’t easy, and it can be hard to want to put your best into every iteration of your resume and cover letter. But here’s the thing: even though the economy’s been improving, times are still tough. Plenty of people are looking, and that means for every job opening you see, there’s some HR person out there who is being swamped with a deluge of resumes.
If you want to be sure your resume will actually make them hit the pause button (figuratively) and not the delete button (literally), you’ve got to avoid these cliche words and phrases that sound impressive but don’t actually convey much meaning.
“I’m a creative thinker”
Unless it’s literally part of your job title (e.g., Creative Director), “creative” is an adjective that’s become so overused it’s utterly meaningless to many recruiters. Think of what the inverse of this statement would be: “I only think inside the box.” “I can’t come up with anything new.” “I have no ideas of my own to contribute.” Literally no one is going to say that, so it means that stating the obvious is well, pretty obvious.
Instead of saying you’re creative, demonstrate that you’re creative with a well-written cover letter. Give a specific example of a problem you’ve overcome, a solution you devised, or how you’ve managed to expand your current role.
“I’m results-oriented.”
Again, who exactly doesn’t want to get results for their employer? (A person they don’t want to hire, that’s who!) They will assume you’re results oriented, so show them the actual results.
Numbers can help here: Quantify how many sales you made in the last quarter, the number of people you’ve supervised as part of your team, or the amount of traffic your ad campaign drove to your client.
“I’m a guru/ninja/expert/etc.”
No, no, no. Unless “Guru” or “Ninja” is your actual job title, skip the enthusiastic euphemisms. Yeah, if one of your references describes you that way, it’s great — but if you’re talking about yourself like this, it’s a bit empty.
If you really are extra-super-good at what you do, show it by listing your accomplishments: Grants you won, conferences you’ve spoken at, programming languages or software you’ve mastered, and so on. If you’re kicking butt, your accomplishments will convey that for you.
“I have excellent oral and written communication skills.”
Another case of something you should show, not tell. Though you’ll frequently see this on job descriptions, if it shows up in your cover letter or resume it feels like filler — because it is. If you really do have excellent communication skills, you’ll have a cover letter that’s clearly written, appropriately tailored to the position, and inviting to the reader. Same goes for your resume.
Drop this line, and spend the extra time proofreading to make sure that you don’t have any spelling errors or grammar gaffes. (If you’ve read your own resume so many times that you won’t even notice a mistake, ask a friend to proof it for you.)
“My references are available upon request.”
Well, yeah, they should be! Even if a potential employer hasn’t asked for your references yet (and many don’t until you’re doing a formal application), it’s more than acceptable to let them assume that of course you have references.
If they have asked for you references, name them and give their contact info in the appropriate part of the form, in a separate document, or below your cover letter, if you’re sending that in the body of an email. (In those instances, say something like, “Attached please find my references” or “Please find my references listed below.”) If they didn’t ask? Just don’t mention it for now. Use the extra space to say something useful about yourself!
“I’m detail-oriented.”
No one’s going to say “I’m a total space cadet” or “I don’t sweat the small stuff.” But saying you’re detail-oriented has become such a cliche as to be totally meaningless (not least because so many recruiters see resumes that are riddled with spelling errors and cover letters personalized for the wrong company by applicants who claim to be “detail-oriented”). Again, show this by making sure that your cover letter and resume are free of basic grammar and spelling slip-ups.
You can also demonstrate your attention to detail by being specific in your discussion of what you do: Managed a staff of three interns; Served as liaison between lab group and department head; Spearheaded development of pay-per-click marketing campaigns for X, Y, and Z clients.
“Duties:”
Don’t just list! Your resume needs to tell a story about you, not just rehash the job posting for your previous gig. Instead of making a simple list that begins with “duties” or “responsibilities include” (come on, you know that sounds like a total snoozefest), use active verbs to help convey the specific tasks you’ve accomplished on the job. Collaborated with internal team and external vendors to source products, implemented a new system for tracking leads, revamped corporate website to reflect new brand strategy.
Even if what you do isn’t terribly thrilling, using specific, active verbs can your resume stand out. (E.g., “Client communication” versus “Communicated with clients to ensure that targets were met and issues were promptly resolved.”)
“I’m passionate about what I do.”
Are you? Though today many employers want an intense level of commitment (which is a whole other deal), there are limits to how “passionate” one can be about, say, a call center job. Likewise, if you’re just starting out and you’re applying for jobs that are in a wide range of fields, you probably don’t have a “passion” for each and every one of them. If you actually are into what you do, it should be conveyed not only by your cover letter and resume, but also by your web presence (and yes, you should assume that before you get an interview request, you’re going to be Googled).
Your LinkedIn profile should obviously show that you’re excited about what you do, but ideally any other public profile (e.g., Twitter, which relatively few people have set to private) should reflect your interest and enthusiasm, at least a little. If it doesn’t, just leave “passionate” out of it. Otherwise, you’re just setting yourself up for an interview fail: “So, what makes you passionate about being an administrative assistant?” “Uhhhhhhhhh.” Don’t lay out anything in your cover letter or resume that you aren’t ready to answer for when you finally get that call.
Source
Image source: pixabay.com
Seven Tips for Communicating Data

Written by Lynn Gaertner-Johnston, Syntax Training
After you have worked hard to collect meaningful data, the big challenges are how and how much to communicate. Consider these tips when you work on your next report or presentation that includes data.
- Focus first on your message, not on the numbers.
When planning your communication, focus first on the big idea or points you want to make. Then incorporate the data that will help your audience understand and appreciate your points. Be sure your big idea gets center stage, not the numbers. - Explain the data.
Numbers mean nothing on their own. They need interpretation. Avoid asking readers or your audience to “review the attached spreadsheets.” Why should they review them? Which numbers should they pay attention to and why? What do the numbers indicate? - Put data in context.
Make it clear whether numbers are positive, negative, or neutral. If you tell a sales rep that she visited an average of six prospects per day, compare that number to the goal number of prospects. If a client walks 5500 steps in a day, state whether 5500 is the magic healthy number or only halfway there. If expenses are 18 percent over income, say why the reader should care. Explain that the account balance will be €0 by 2018 if nothing changes. - Paint a picture with your numbers so people can see them.
Even simple expressions like “a tenfold increase” or “a 30 percent drop” can seem vague unless your audience can see them. If numbers have decreased dramatically over a decade, do not use words and numbers alone. In a bold-colored graph, show the deep drop year by year, month by month over 10 years.
If your numbers are so large as to be abstract, paint them in recognizable mental pictures such as an area as large as Italy or a distance of 100 Greyhound buses. (Think of your audience when you choose the image.) How hot is 158 degrees Fahrenheit? Hot enough to fry an egg on the sidewalk.
Or show the numbers reduced to their essence. Jack Hagley’s graphic “The World as 100 People” (www.jackhagley.com/The-World-as-100-People) presents the world as though it were only 100 people. For instance, 83 of the world’s 100 people are able to read and write; 17 are not.
- Highlight important numbers.
A wall of numbers is as intimidating as a wall of text. Pull out essential numbers and focus on them. If you are presenting financial data, show just a small portion of it at a time on a slide or a page–just the portion you are discussing now. If you refer to and show just a small part, your audience will not say, “Where are you?” and “What are you talking about?” And always render numbers in a large enough font that you do not have to apologize for it.
Make it easy for your readers to find important numbers. If a client has asked for your fee, for example, don’t bury the number in a paragraph. Instead, render the number alone on a line or as part of a short heading, like this:
Your investment: US$19,000
- Prominently display the legends for tables and charts of numbers.
Ensure that your audience will know instantly that 3000 indicates 3,000,000 and that your balance is positive rather than negative. Use abbreviations such as K and M only if you are certain your readers understand them. (To some people, M means thousand; to others, it means million.) - Use only the essential, compelling numbers in the body of your document.
If numbers weigh down your document, your readers may forget your main point. So move most of the supporting tables, lists, charts, and graphs to the appendices. In a presentation, hold back some slides of data, and show them only upon request. Remember: The numbers are not the message; they serve the message.
If you think of your communication as music, your most important message comes through the soloist. The numbers are the accompanists. They play an essential role, but they should never drown out the soloist. If they do, your communication will not reach and change your audience.
12 Useful Websites to Improve Your Writing

1. Words-to-Use.com — A different kind of thesaurus.
2. OneLook.com — One quick dictionary search tool.
3. Vocabulary.com — The quickest, most intelligent way to improve your vocabulary.
4. ZenPen.io — A minimalist writing zone where you can block out all distractions.
5. 750words.com — Write three new pages every day.
6. Readability-Score.com — Get scored on your writing’s readability.
7. YouShouldWrite.com — Get a new writing prompt every time you visit.
8. WriterKata.com — Improve your writing with repetitive exercises.
9. IWL.me — A tool that analyzes your writing and tells you which famous authors you most write like.
10. HemingwayApp.com — Simplify your writing.
11. FakeNameGenerator.com — Generate fake names for your characters.
12. Storyline.io — Collaborate on a story with others by submitting a paragraph.
Better Writing at Work: Write Mighty Thank-Yous

1. Recognize opportunities to say thank you. You have a chance to say thank you anytime someone has:
- Delivered particularly good service.
- Gone beyond the job requirements for you.
How to: LEARN

By http://www.psychotactics.com
There are two ways to eat a cake.
You can eat it in small pieces.
Or gobble the whole thing down.
Most of us would like to gobble, whether it comes to cake or learning
And like cake, learning needs to be tackled in small portions. Small portions not only help you learn, but help you learn a lot faster. Here are three core reasons why:
1) The sleep factor
2) The tiredness factor
3) The mistake factor.
Let’s start with the sleep factor
When you learn something, the brain tries to make sense of it. And then it goes about doing whatever it’s supposed to do. Then you go to bed. You might get just 6 hours of sleep, but in that time your brain is processing parts of your day. And if you’ve learned a new skill, there’s a good chance it’s doing just that—processing your new skill.
My niece, Marsha is just 8 (at the time of writing this article)
And she comes across to my office to learn to implement a concept called Bal-Vis-X. It’s a combination of skills that make students sharper and smarter than ever before. But here’s what happens during our exercise.
At first, Marsha struggles with a new exercise (there are over 300 exercises in the entire program). And we don’t force the issue. She just goes home and goes to sleep. Then she comes back for the next session. In between those two sessions, nothing has changed. The only difference is the sleep factor. Yet, almost immediately you can see the difference.
And the same applies to your learning
You can learn just about anything. And then it’s time to sleep. The very next day there will be a difference. Whether you will be able to discern the difference or not isn’t relevant, there will be a difference, nonetheless.
Over weeks and months you’ll be able to see a chunky difference. And sleep, believe it or not, plays a massive role. So yes, turning off that stupid TV (yes, stupid) will make you a lot smarter. But then, can’t bulk learning make you smarter? Surely the brain can absorb a lot more information at one go. Yes it can, but there’s a problem called tiredness that steps right in.
2) The tiredness factor
Bulk learning is plainly ineffective when compared with daily learning—and you don’t need a research scientist to tell you that. If you’re flirting with a new skill, the brain is under tremendous pressure. It’s trying to absorb what’s being written, work out the context and—because it’s a skill—apply it to your job or your life. Think about the amount of glucose that sucks up from your body. Now multiply that learning over 3 hours, or a day, and what you’ll find are drop outs.
It would seem that you’ve heard it all, and yet unless you have a phenomenal ability, there’s a chance you lost little chunks past the first ten minutes of instruction. As the learning advances, you start losing bigger chunks.
Now admittedly this depends on your level of skill. Let’s say you already know a lot about Photoshop, and you’re sitting in a Photoshop seminar, your brain doesn’t strain too much. But the moment some new features come up, your brain has to do a fair bit of work. The more facts you have to remember the more tired it gets and dropouts are inevitable. It’s only when you see the work of others, working on the same exercise, that you realise how many subtleties you’ve missed.
When you do daily learning, you get to re-examine what you’ve learned—and what you’ve missed. And this brings us to the third part: The mistake factor.
3) The mistake factor
If you do something every day, you learn from new mistakes every day. If you bulk your learning the mistakes are all a blur. But daily mistakes get highlighted. And not just your mistakes, but in a group, the mistakes of the entire group. There’s more than a good chance that a group of just 5-7 people will make as many as 5-15 mistakes in a single day. This is because everyone interprets information differently, and executes differently.
So you get to learn—and more importantly, revise what you know. And what you don’t know. Bulk learning is not as efficient, because the mistakes are made en masse, and the teacher may not be overly keen to point out 35 mistakes in one day. Over a week, 35 mistakes are just 5 mistakes a day. Every mistake gets its own spotlight and hence you get the chance to eliminate those mistakes systematically.
And yet most of us believe in bulk learning
And this is because we’re in a hurry. Yet, the best way to learn something, is to slow things down considerably. It takes most people about 2-3 years to become extremely proficient at a skill like writing or drawing. Yet with the right teacher and the right system this can be shortened to just 6-8 months. And that’s because the pace slows down considerably. You detect and fix more errors. And what is talent, but the systematic reduction of errors?
You’ve done the gobble-gobble learning and you know the results.
Now try the daily learning. Better still, try it in a group.
And prepare to be amazed.